Stakeholder Interview

Empathize

We discussed to understand the goals and expectations for creating this website

Success metrics

Achieve a monthly NPS (Net Promoter Score) of over 50 for the product.

Integrate 30% of influencers' Instagram accounts with our platform.

Present complete influencer and content analytics to the brand within 14 days after each campaign (H+14) and ensure brand satisfaction.

Enhance users' understanding of how to effectively use the platform.

Simplify the process of searching and organizing influencers by age, gender, followers (Instagram and TikTok), location, and category.

Target: Acquire 2,000 new users per month.

The Goals

The leading influencer marketing and commerce platform 

Empowering >100,000 social media influencers to earn income through representing brands in endorsement, affiliate and sales campaigns

Priorities

Increase Platform Users: Focus on strategies to attract new users, including influencers and brands.

Onboarding Process: Streamline the onboarding process to ensure new users quickly understand and engage with the platform.

Referral Programs: Implement referral incentives to encourage current users to bring in new influencers and brands.

Personalization: Offer personalized recommendations for influencers and brands based on their activities and preferences.

Increase Influencer Integration: Prioritize integrating at least 30% of influencers’ Instagram accounts with the platform.

Campaign Analytics: Ensure timely delivery of complete campaign analytics within 14 days after each campaign to maintain brand trust and satisfaction.

Process & Workflow

Using Agile Methodology: Details

Overall Sprint Duration: 2 weeks

Effective Mandays: 7 days

Sprint Schedule:

First Week Monday: Sprint Planning & Production Deployment

First Week Tuesday: Start Sprint

First Week Friday: OKR + TDD

Second Week Wednesday: Grooming Next Sprint (UI, Tech Lead, Product)

Second Week Thursday: End Sprint

Second Week Friday: Retrospective, TDD, OKR

Daily Standup (Tech): Via Slack

Our workflow comprises five stages in total, each of which has been divided into several task

Our Workflow

Project Timeline

Empathize

Define

Ideate

Prototype

Test

Stakeholder Interview

Competitive Research

User Research

Competitive Analysis

User Persona

User Journey

Problem Statement

Brainstorming

Information Architecture

User Flow

Wireframing

Style Guide

High Fidelity Design

Usability Testing

Instagram Integration Report

Group Project

Vybes ID - Influencers Digital Marketing & Commerce Platform

UI/UX Design

Web Design

Project Overview

The primary objective of this project is to design a user-friendly Influencer Digital Marketing Platform that caters to the needs of both brands and influencers, facilitating efficient communication, collaboration, and campaign management.

Role

UI/UX Designer


Conducted user research

Generated user personas

Created wireframes

Made prototypes

Designing new interface for platform

Team

CTO, Product Owner, Two Frontend Developer, Two Backend Developer, UI/UX Designer

The Problems

Background

In the fast-paced world of digital marketing, brands often struggle to find suitable influencers for their campaigns, while influencers face challenges in connecting with relevant brands and managing collaboration details effectively. There is a need for an intuitive and efficient platform that bridges this gap, facilitating seamless communication, collaboration, and campaign management between brands and influencers.

Solutions

Our platform addresses these challenges by providing robust search and discovery functionalities. Brands will be able to filter influencers based on criteria such as niche, audience demographics, engagement rates, geographic location, and past collaboration history. Additionally, AI-driven recommendation algorithms will suggest potential influencers based on campaign objectives and target audience. To tackle the lack of transparency in campaign management, the platform will offer a comprehensive campaign management dashboard. Brands can create, manage, and track influencer marketing campaigns, setting campaign objectives, defining deliverables, establishing timelines, allocating budgets, and tracking performance metrics in real-time. Insufficient insights and analytics will be addressed by integrating analytics and reporting tools into the platform. Brands can track campaign performance metrics such as reach, engagement, conversion rates, and return on investment (ROI). A feedback system builds trust, and user-centric design principles ensure an intuitive experience.

How We Started?

Competitive Analysis

Define

In today’s dynamic market, understanding the competition is crucial to staying ahead. My approach to competitive research involves diving deep into the landscape to uncover the strategies, strengths, and weaknesses of key players in our industry.

They just provide detail influencers such as demographic, audience, Insight (ER, followers, avr comment & like etc), hashtag and brand tag

Provide detail influencers such as demographic, audience, Insight (ER, followers, avr comment & like etc), hashtag and brand tag

Provide detail influencers such as demographic, audience, Insight (ER, followers, avr comment & like etc), hashtag , competitive analysis, Industries

Provide detail influencers (demographic, audience, Insight, can suspend, advanced filters, detect fake followers etc)

Value

Competitive Research

Empathize

In today’s dynamic market, understanding the competition is crucial to staying ahead. My approach to competitive research involves diving deep into the landscape to uncover the strategies, strengths, and weaknesses of key players in our industry.

Main Takeaways

Users Research

Empathize

We did focus group discussion to know their experience while using an app or web similar to Vybes and also get feedback from their experience when using Vybes.

Paint points

The Result

Trust Issue Related to the timeline of campaign and payment. Sometimes the timeline’s delayed by other KOL in same campaign and it’ll affect the payment date. Related to collaboration with brand, if it's manual, they will feel more personal so they can get to know the brand more specifically

Payment too complicated with payment via the app (have min balance, they will get payment 30-60 working days after submitting the report, late payment)

Tough competition Small chance to get a campaign. Especially, for nano influencers because brands usually prefer to choose influencers who have more followers

Goals

Estimated payment 7 - 14 days or faster 

The kind of campaign (the top niche of campaign: lifestyle, beauty (e.g skincare & makeup), travel, home living (e.g dekoruma), and food)

Products that just been launched from a brand or new brand (FOMO life)

Quantity, how much campaign that we provide

There is no minimum balance to withdraw money

No admin fee

I did research on 10 competitors from various platforms

User Persona

Define

Create user personas representing typical users (e.g., brand manager, social media influencer) based on research findings.

Identify their goals, pain points, behaviors, and preferences related to influencer marketing.

Sarah

Sarah is a 34-year-old marketing manager working for a medium-sized e-commerce company specializing in beauty and skincare products. She has been in the marketing industry for over eight years and is responsible for overseeing the company's digital marketing strategies, including influencer collaborations.

Background

Increase brand awareness and reach through effective influencer marketing campaigns.

Identify and collaborate with influencers who resonate with the brand's target audience.

Streamline the process of managing influencer collaborations and tracking campaign performance.

Goals

Difficulty in finding influencers who align with the brand's values and target audience.

Time-consuming process of negotiating campaign terms and managing collaboration details.

Limited insights into campaign performance and ROI, making it challenging to measure success effectively.

Pain Points

Difficulty in finding influencers who align with the brand's values and target audience.

Time-consuming process of negotiating campaign terms and managing collaboration details.

Limited insights into campaign performance and ROI, making it challenging to measure success effectively.

Preferences:

Dandi

Dandi is a 28-year-old lifestyle influencer with a focus on travel, fashion, and wellness content. They have been building their online presence for the past five years and have a dedicated following on platforms like Instagram and YouTube. Dandi collaborates with brands to create sponsored content that aligns with their personal brand and values.

Background

Collaborate with brands that resonate with their audience and align with their personal brand values.

Enhance their online presence and reach through engaging and authentic sponsored content.

Build long-term partnerships with brands that offer fair compensation and transparent collaboration terms.

Goals

Limited visibility on available brand collaboration opportunities.

Unclear communication and expectations from brands regarding campaign deliverables and compensation.

Lack of transparency in tracking campaign performance and evaluating the impact of sponsored content.

Pain Points

Prefers platforms that offer a wide range of collaboration opportunities with reputable brands.

Values platforms that provide clear guidelines and expectations for collaboration terms and compensation.

Appreciates platforms that offer transparent insights into campaign performance and audience engagement metrics.

Preferences:

User Journey

Define

A customer journey map is a popular UX method that allows discovering a lot of insights about users. We can reveal more details such as the user’s emotional transformation, pain points, and UX opportunities.

Problem Statement

Define

In the rapidly evolving landscape of digital marketing, brands struggle to efficiently discover, collaborate with, and manage influencers who align with their target audience and campaign goals. The process is often time-consuming, fragmented, and lacks transparency, leading to suboptimal campaign performance and missed opportunities.


On the other hand, influencers face challenges in showcasing their unique value, connecting with the right brands, and managing multiple collaborations effectively. The absence of a centralized, streamlined platform results in inefficiencies, miscommunications, and an overall lack of trust between brands and influencers.

Brainstorming

Ideate

We engaged in brainstorming to address features as solutions for the problem

Phase 2. Focusing for Excellence

As we transitioned into the second phase, we strategically shifted our focus, refining the platform to prioritize the endorsement feature. By reducing the Vybes Link component, we concentrated our efforts on enhancing the core endorsement experience—making it more intuitive, impactful, and results-driven.

Phase 1. Expanding Horizons

In the initial phase of our platform, we sought to create a versatile space that combined the power of endorsement campaigns with the flexibility of Vybes Links. By integrating features like Linktree-style links, customizable link pages, and brand portfolios, we provided influencers and brands with a robust toolkit to manage their online presence and drive campaign success.

Phase 1. Enhancing the Brand Dashboard

The idea is to elevate the brand dashboard by focusing on three core areas: refining the influencer listing process with smarter search and AI-driven recommendations, streamlining campaign management with intuitive tools for creation and real-time tracking, and enhancing performance reporting by offering customizable, actionable insights that empower brands to make data-driven decisions with confidence.

Solutions

Ideate

We began brainstorming solutions by compiling a list of potential MVP features that cater to user needs and revenue streams.

Provide thousands of influencer profiles from around Southeast Asia (SEA) and with deep insights to quickly find influencers.

Curated Influencers Database

Engagement Rate Tool

Campaign management feature that support influencers while submit content and link post. With our system which has been integrated with social media, Influencers can directly select post links on their social media

Provide a structured system that is able to handle influencers running campaigns in large numbers.

Create Campaign

Review Content

Review Posts

Move faster with Vybes Engine Integration. With a platform that has been integrated with social media such as Instagram and TikTok, to collect the data more easily and quickly.

Track performance metrics and process transactions seamlessly, all within one integrated platform. Stay informed and in control, from insights to income, without missing a beat

Provide feature to track all KPIs and Influencers performance such as ER, Social media, categories, bio-text, and cities

Creator Dashboard

Endorsement Campaign Management

Social Channel Integration

Analytics

Recruiting and onboarding influencers

Managing influencers at scale

Report Performance

Brand Dashboard

User Flow

Ideate

User Flow User Facing Console

Private user join via link for the first time

User Flow Admin Console

Style Kit

Primary Color

Secondary Color

Gradients

#5F2AE9

#2B2B2B

#FFFFFF

#E800B4

#FF087A

#007EFF

#FF7A4E

Typography

In here we use sans series type to represent professionality and modernity

Typeface:

Poppins

Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz


1 2 3 4 5 6 7 8 9 0

! @ # $ % ^ & * ()



AaBbCc


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Component

Dashboard

Katalog

Toko

Keuangan

Pengaturan

Dashboard

Katalog

Toko

Keuangan

Pengaturan

Dashboard

Katalog

Toko

Keuangan

Pengaturan

Dashboard

Katalog

Toko

Keuangan

Pengaturan

Dashboard

Katalog

Toko

Keuangan

Pengaturan

Mulai Berjualan

Join

Keluar

Mulai Berjualan

Finance

Usability Testing

Test

The goal of this usability testing was to assess the usability of the endorsement campaign feature in 1) the influencer interface. We aimed to understand how easily influencers can navigate the platform, create and manage campaigns, and access relevant performance data. and 2) in the brand dashboard interface. We aimed to understand how easily brands can navigate the platform, create and manage campaigns, and access relevant performance data. The insights gained will guide future design improvements to enhance the user experience.

Users Activities

The number of user that using vybes.id keep decreasing over the period of time.

Background

Users Feedbacks

In the first period (15-22 Dec), 18 out of 30 beta users who used Vybes.id to curate their contents, and only 9 users among them who give their insight/report of their uploaded contents.

We test them in 4th period.

I also did usability testing through users interview.

The Result

Conclusion

We conducted usability testing during the initial MVP stage of this platform. After receiving valuable feedback and insights, we continue to improve the platform.

High Fidelity Design

Prototyping

Brand Dashboard

Creators

Dashboard

vybes.id

vybes.id

vybes.id

Let’s Collaborate

I am excited to work with you to create meaningful and user-centered designs. Whether you have a vision or need help shaping one, I am eager to explore creative solutions together. Let’s combine our strengths to bring your ideas to life and craft exceptional experiences.

@2024 Eva Yulianti. All Rights Reserved